atecom™ offers first-class technical service. Our experts respond fast to the different questions and problems from our resellers and end customers and we are honest to help you find out the best solutions possible. We also offer on-site installation services and on-site training to guarantee direct and correct use of our powerful equipment in the network.
For technical support please contact
Mr. Rudi Schlösser
Phone +49 (0) 2408 93802 13
Fax +49 (0) 2408 93802 20
For repair of faulty components please fill in the RMA request below.
If possible please provide an error description, which can help us to identify the source of the failure. A RMA form will be sent to you by Email.
Alternatively you can also contact
Phone +49 (0) 2408 93802 0
atecom releases firmware updates in regular intervals for all products, including improvements as well as functional extensions. Please feel free to download any firmware needed from our FTP-Server: