Support

Support General

atecom™ offers first-class technical service. Our experts respond fast to the different questions and problems from our resellers and end customers and we are honest to help you find out the best solutions possible. We also offer on-site installation services and on-site training to guarantee direct and correct use of our powerful equipment in the network, as well as remote support.

Technical Support

For technical support please contact

Rudi Schloesser
Praemienstr. 29
D-52076 Aachen
Germany

Phone +49 (0) 2408 93802 13
Fax +49 (0) 2408 93802 20

• Send an Email
• Create a Ticket
• View Tickets

RMA

For repair of faulty components please fill in the RMA request below.

If possible please provide an error description, which can help us to identify the source of the failure. A RMA form will be sent to you by Email.

• Send RMA request

Alternatively you can also contact

Support Team
Prämienstr. 29
D-52076 Aachen
Germany
Phone +49 (0) 2408 93802 0

Firmware Downloads

atecom releases firmware updates in regular intervals for all products, including improvements as well as functional extensions. To get access please register to our Customer Portal first.

• Customer Portal